Refund & Returns Policy

Please choose carefully when ordering your Clothing or Products, ensuring you check Size Guides, Product Description & Images provided.
Decorated goods supplied as ordered (correctly) cannot be returned nor will be refunded.
Whilst all due care & diligence will be taken with supplied garments, Embroidery2Day takes no responsibility for design to be embroidered, including placement on garment & machine malfunction.
Non-decorated garments or promotional goods must be returned within 5 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, or refund. All items must be in their original packaging, with tags attached and in an unworn, unmarked condition.
When placing an order is it accepted that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally with all leading Uniform brands, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit.
Exchanges must be made for incorrect sizing within 5 days of receipt of stock; however as size guides are provided, the cost of return and re-shipment will be at the customer’s expense. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Embroidery2Day will not be responsible for parcels lost or damaged in transit if you choose not to insure.
All returns and exchanges must be confirmed as purchases made with Embroidery2Day.

Cancellation of Order

Cancellation Fees can and do apply as outlined below. These fees are to partially to cover the time involved in Administration, Stock Transfers and Freight, Graphic/Artwork Preparation etc.
If you cancel an order once order confirmation has been received then cancellation fees may apply.
You will not be responsible for cancellation fees if we cannot fulfill your order.
If an order has been processed for decoration and or dispatched, the order is not able to be cancelled.