Delivery Policy

Delivery Policy

Online Orders

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

  • Embroidery2Day makes all efforts to ship your undecorated products to your desired destination across Australia generally within 5 to 10 working days.
  • Any unforeseen delays over the period of your order will be advised of.
  • Embroidery2Day cannot be held responsible for delays in providing orders due to supplier’s stock availability.
  • Embroidery2Day will endeavour to make every effort to deliver all orders in completion as promptly as possible.
  • If for any reason we are unable to despatch your order, you will be notified within 3 working days.
  • Embroidery2Day cannot be held responsible for goods lost or delayed by common carrier, or natural disasters
  • Once shipped, orders will take 2 – 6 working days via road courier as a guide
  • For online orders, Embroidery2Day ships nationally across Australia only. Overseas Orders can be negotiated, which will involve GST adjustment and a negotiated international postage/courier charge.

Shipping Costs

Orders delivered within Australia from $16.50 per order dependent on weight & quantity

An option is available to pick-up your order from our office (Monday – Thursday 8.30am – 4pm Friday/Sat per pre-arrangement by 10am) or arrange your own delivery. These options are available during your check out procedure.

For orders delivered to very remote locations (or for approved overseas delivery), a surcharge is applicable and will be advised of prior to dispatch.